In the fast changing business environment, knowledge has turn out to be the basis of every
organization in creating and sustaining competitive differentiation. This study sought to …

The primary objective of this study was to identify the nature and significance of the
relationship between service quality, corporate image and customer satisfaction. The …

The quest for management training is gaining prominence as organizations restructure to
assimilate a workforce with advanced skills in management. This paper presents a …

Development assistance for health programmes is often characterised as donor-led models
with minimal country ownership and limited sustainability. This article presents new ways for …

Despite the markedly increased foreign investment, East African economies remain
characterized by low levels of investment and capital formation with high level of attrition …

As the mobile phone industry in Kenya gets competitive, customer retention becomes an
imperative precursor to firm performance. For this reason, the study was so conceived to …

The advent of increased need for financial accountability in the public sector in Kenya has
placed public school management and boards on the spotlight of scrutiny. Corporate …

Policies as they are written often mask the power relations behind their creation. As a result,
not only are policies that appear neat on the page frequently messy in their implementation …

The dimensionality of service quality remains debatable with extant literature revealing
divergence in thought. This study examined the dimensions of service quality and tested the …

The study sought to determine the effect of intangible resources on a firm's competitive
advantage in the telecommunications industry in Kenya. The specific objectives were to …