Methodological Review
A user-centered framework for redesigning health care interfaces

https://doi.org/10.1016/j.jbi.2004.11.005Get rights and content
Under an Elsevier user license
open archive

Abstract

Numerous health care systems are designed without consideration of user-centered design guidelines. Consequently, systems are created ad hoc, users are dissatisfied and often systems are abandoned. This is not only a waste of human resources, but economic resources as well. In order to salvage such systems, we have combined different methods from the area of computer science, cognitive science, psychology, and human–computer interaction to formulate a framework for guiding the redesign process. The paper provides a review of the different methods involved in this process and presents a life cycle of our redesign approach. Following the description of the methods, we present a case study, which shows a successfully applied example of the use of this framework. A comparison between the original and redesigned interfaces showed improvements in system usefulness, information quality, and interface quality.

Keywords

User-computer interface
Human engineering
Data display
User-centered design
Usability assessment

Cited by (0)