Table 2

Reasons for using a particular supplier (denominator is number of times mentioned)

Type of facilityADDOs
(N=151)
Pharmacy
(N=118)
Total
(N=269)
Reason given for using suppliern%n%n%
Low price9361.66857.616159.9
Good customer service8556.35042.413550.2
Reliable/quick supplies of medicine4127.25244.19334.6
Geographical proximity/convenient to reach3019.93025.46022.3
Available on credit/good credit terms1912.63630.55520.4
Free delivery2717.92823.75520.4
Reputation for trustworthiness3724.52117.85821.6
Personal recommendation/connection/relationship with supplier1811.91311.03111.5
They have a good range of products106.61613.6269.7
Always used this supplier1610.686.8248.9
Reputation for good-quality products117.397.6207.4
Just trying them out (e.g., they are a new business or have new product)42.610.851.9
  • ADDOs, accredited drug dispensing outlets.