Table 5

Respectful maternity care experiences (patients’ rights) from exit interviews and clinician observations of provider–client interactions

BangladeshInterventionComparison
Baseline (105)Follow-on (94)DifferenceBaseline (136)Follow-on (137)Difference
Courteous communication during care giving55 (52.4%)57 (60.6%)+8.2%93 (68.4%)84 (61.3%)−7.1%
Delivery plan communicated91 (86.7%)59 (62.8%)−23.9%74 (54.4%)102 (74.5%)+20.1%
Care withheld due to inability to make informal payments1 (1.0%)0 (0.0%)−1.0%1 (0.7%)4 (2.9%)+2.2%
Reassures or encourages women to allay their fears68 (72.3%)87 (63.5%)
GhanaBaseline (76)Follow-on (157)DifferenceBaseline (58)Follow-on (131)Difference
Courteous communication during care giving70 (92.1%)118 (75.2%)−16.9%49 (84.5%)97 (74.1%)−10.4%
Delivery plan communicated40 (52.6%)151 (96.1%)+43.5%38 (66.1%)109 (83.1%)+17.0%
Care withheld due to inability to make informal payments0 (0.0%)0 (0.0%)0.0%0 (0.0%)2 (1.5%)−1.5%
Reassures or encourages women to allay their fears59 (77.6%)147 (93.6%)+16.0%40 (69.0%)121 (92.4%)+23.4%
TanzaniaBaseline (65)Follow-on (68)DifferenceBaseline (55)Follow-on (59)Difference
Courteous communication during care giving60 (92.3%)56 (82.4%)−9.9%48 (87.3%)55 (93.2%)+5.9%
Delivery plan communicated51 (78.5%)46 (67.6%)−10.9%34 (61.8%)35 (59.3%)−2.5%
Care withheld due to inability to make informal payments5 (7.7%)3 (4.4%)−3.3%8 (14.5%)6 (10.2%)−4.3%
Reassures or encourages women to allay their fears53 (81.5%)42 (61.8%)−20.1%33 (60.0%)45 (76.3%)+16.3%