Table 3

Themes and subthemes from the qualitative analysis

Adaptive service reconfigurationPrioritisation of emergency and essential services
Reduction in non-essential services.
COVID-19 infection control measures.
Unplanned service disruptionsDelays in treating patients
Increase in staff workload.
Unmanageable triage system.
Changes in health-seeking behaviourFear among patients.
Increase in out-of-pocket expenses.
Loss in income.