Table 2

Overview of digital health solutions, listed in alphabetical order, used in the Kerala COVID-19 pandemic response

Solution nameDescriptionDigital technologyDigital solution
CommunicationSurveillanceClinical managementNon-clinical supportCore health system
1. Arogya MitraA chatbot providing information on the Kerala Health Department’s COVID-19 response activitiesWeb portalXOO
2. Aarogya SetuInforming users regarding risks, best practices and relevant COVID-19 advisoriesMobile appXXX
3. ArogyakeralamKerala’s National Health Mission portal, which includes COVID-19-related informationWeb portalXOOX
4. BeSafe TrackingTracks an individual by device/phone Global Positioning System (GPS)Mobile appX
5. BlueTeleMedTelecounselling and telemedicineMobile appX
6. Break the Chain campaignCartoon characters convey important COVID-19 containment messagesOnline campaignX
7. Break the Chain diaryPresents a route map of places visitedMobile appX
8. Chiri (smile) telecallTelecounselling for children’s mental health involving frontline health workers (ASHAs, Anganwadi workers)Helpline/tele- callXX
9. CoronaSafe Network—quizA multilingual quiz on COVID-19 myths and protective measuresWeb portalX
10. CoronaSafe NetworkAn open-source disaster management platformWeb portalXXXXX
11. Covid SafetyBluetooth and GPS-enabled tracker to determine if a user comes into the proximity of a COVID-19-positive personMobile appX
12. COVID-19 JagrathaReal-time surveillance, care and support for people affected by/quarantined with COVID-19Mobile app/web portalXXOXX
13. Department of Health and Family WelfareInformation on state health department activities, data visualisation on COVID-19 status, online training modules and communication materialsWeb portalXOOX
14. DISHA-1056A toll-free 24/7 telehealth helpline providing physical and mental health guidance, counselling and informationWeb portal/helplineXXXO
15. Doctor just a phone call awayTelecounselling and telemedicine for police personnelHelpline, WhatsApp or video consultationX
16. Emergency Response Support System 112 serviceProvides rapid assistance in response to citizen ‘distress signals’ in the form of voice calls, SMSs, email and web requestsHelplineX
17. eSanjeevani OPDNational teleconsultation serviceMobile app/ web portalX
18. GoK DashboardGovernment of Kerala dashboard visualising COVID-19 status including daily reporting, quarantine report, test results and hot spotsWeb portalXXOXX
19. GoK-Direct KeralaShares announcements, updated guidelines and safety tips for visitors to KeralaMobile appX
20. Kerala Battles COVIDConsolidation of COVID-19 management updates for public accessibilityWeb portalXOOX
21. Kerala Health Disease SurveillanceDisease surveillance app using phone location; also provides awareness on COVID-19Mobile appXXO
22. Kerala Police Home Quarantine AssistanceCoordinates the delivery of non-clinical services to peopleMobile appXXX
23. Kerala Sannadha Sena (volunteers)Enrols and coordinates community volunteersMobile app/ web portalXXX
24. Kerala Superhero appTracks the near real-time location of volunteer assets like ambulance drivers, delivery crews and medical personnelMobile appXXX
25. KoodeEnables people under home quarantine to self-report and collate health details dailyMobile appXXOXX
26. Koode helplineTelecounselling by Ayurveda doctorsHelplineX
27. Local self-government Kerala pandemic dashboardProvides information on local government COVID-19 activities and servicesWeb portalXX
28. Ottakkalla Oppamundu (‘not alone with you’)Provides psychosocial support to childrenHelplineX
29. People MoveTracks and delivers non-clinical services to peopleMobile appXXXX
30. Pol-AppKerala police information programmeMobile appX
31. PRASANTHIFree service provision or directoryHelplineXOX
32. Project Eagle Eye
Drone tracking of lockdown violationsDronesX
33. Shops appOnline shoppingMobile appX
34. WhatsApp chatbotProvision of COVID-19 information and directory to servicesMobile appXX
35. Kerala health online trainingEducational videos about COVID-19 on YouTubeMobile app/ web portalXX
  • X = Provides this service or information directly

  • O = Links users onward to where this service or information is located

  • ASHAs, accredited social health activists; SMSs, short message services.