Table 4

Summary of opportunities and challenges identified for implementation of the integrated health service delivery system and prospective recommendations

PhasesIntegrated health service delivery implementation during COVID-19Recommendations
OpportunitiesChallengesCOVID-19 specificRoutine health system specific
Alert
phase
  • Change in community behaviour driven by transparency in information and clear communication through official and social media platforms.

  • Stewardship of the central government and decentralisation of decision-making capacity to the local authorities.

  • Existing laboratory networks.

  • Established telecommunication infrastructure with a high internet penetration rate.

  • Challenges related to inventory control of personal protective equipment (PPE) and medications.

  • A limited supply of medical equipment such as ventilators and PPE.

  • .COVID-19 related rumours and fake news.

  • Strengthening of coordination between various healthcare bodies at both local, national and global level.

  • Updating the ‘Pandemic Playbook’ with the testing, training and quarantining strategies for better disease management.

  • Establishing integrated platforms such as testing laboratories and electronic medical record system within routine health infrastructure, which can improve utilisation during public health emergencies.

Pandemic phase
  • Coordination between government ministries, public health institutions and national and international regulatory agencies.

  • Intersectoral collaboration between government, private sector, media and armed forces.

  • Synergies between various cadres within the health systems such as community health workers and primary care providers.

  • Large scale application of digital health technologies such as teleconsultation, scheduling, payment portal and smartphone application for contact tracing.

  • A paucity of trained public health professionals, especially in epidemiology and outbreak investigation.

  • Fragmented service delivery structure with poorly managed health information system.

  • High burden of malnutrition, malaria, HIV/AIDS and tuberculosis which already overwhelm the health systems.

  • Unprepared international travel infrastructures such as airports and land borders.

  • Technological limitations related to smartphones of the end-user such as internet connectivity and availability of the required application.

  • Privacy and data ownership issues.

  • Empowering communities by engaging them in disease outbreak prevention and containment strategies.

  • Training and engaging the informal service providers such as AYUSH and community-based pharmacy professionals for pandemic prevention and response.

  • Expansion of digital health technologies for contact tracing, inventory, and supply chain management for medication, equipment and vaccines.

  • Ethical use of data and patient information.

  • Developing service delivery infrastructure using digital health technologies for prevention, treatment and follow-up of non-communicable diseases and mental health.

  • Expanding inventory and strengthening of the supply chain to enable timely availability of medication and equipment.

Inter-pandemic
  • Well established network of primary health centres that ensured proper patient-centred care.

  • Weak public health infrastructure that can learn and adapt using previous experience.

  • Potential delays in delivering care to other essential services (such as maternal and child health, non-communicable diseases and elective surgical procedures) due to the dispersion of human resource and physical infrastructure.

  • Developing robust disease surveillance and reporting mechanism.

  • Building trust of the population in the health system.

  • Developing a health workforce with an appropriate skill-mix that includes specialist, clinical and para-clinical workers, frontline health workers and trained informal service providers.

  • Building resilience of the routine health systems by increasing investment in primary healthcare and integrated care system infrastructure.

  • They are the six types of traditional/complementary medicine systems practiced in India; Ayurveda is one of the traditional/complementary medicine systems practiced in India.

  • AYUSH, Ayurveda, Yoga and Naturopathy, Unani, Siddha, Homeopathy.