Patient responsiveness to non-clinical dimensions of care
| Domains | Non-clinical dimensions of care |
| Respect and dignity | Satisfaction with welcoming by staff at the facility Satisfaction with the general attitude of healthcare staff at the facility |
| Quality of basic amenities | Satisfaction with the cleanliness of the facility |
| Confidentiality | Satisfaction with the level of privacy |
| Effective communication | Understanding of patient’s problem by healthcare workers Satisfaction with how well the healthcare worker explained the patient’s health condition |