Table 1

Patient responsiveness to non-clinical dimensions of care

DomainsNon-clinical dimensions of care
Respect and dignitySatisfaction with welcoming by staff at the facility
Satisfaction with the general attitude of healthcare staff at the facility
Quality of basic amenitiesSatisfaction with the cleanliness of the facility
ConfidentialitySatisfaction with the level of privacy
Effective communicationUnderstanding of patient’s problem by healthcare workers
Satisfaction with how well the healthcare worker explained the patient’s health condition