Overall sample
| 2672 (100.0) | 836 (31.3) | 644 (24.1) | 631 (23.6) | 561 (21.0) |
General satisfaction (strongly agree/agree) | | | | | |
Satisfied with services received | 2361 (88.4) | 740 (88.5) | 585 (90.8) | 559 (88.6) | 477 (85.0) |
Will recommend this facility to others | 2385 (89.3) | 727 (86.9) | 588 (91.3) | 554 (87.8) | 516 (92.0) |
Will choose the same hospital for future birth (yes) | 2127 (79.6) | 651 (77.9) | 568 (88.2) | 437 (69.3) | 471 (84.0) |
Experience of care (strongly agree/agree) | | | | | |
Cultural and religious needs were respected | 2285 (85.5) | 700 (83.7) | 621 (96.4) | 449 (71.3) | 515 (91.8) |
Treated with respect | 2202 (82.4) | 685 (81.9) | 570 (88.5) | 488 (77.3) | 459 (81.8) |
Health education and information needs | 2097 (78.5) | 628 (75.1) | 469 (72.8) | 555 (88.0) | 445 (79.3) |
Privacy was respected during examinations and treatment | 1956 (73.2) | 699 (83.6) | 460 (71.4) | 475 (75.3) | 322 (57.4) |
Informed about decisions for care | 1827 (68.4) | 561 (67.1) | 427 (66.3) | 440 (69.7) | 399 (71.1) |
Waiting time to see a health worker was not long | 1807 (67.6) | 505 (60.4) | 488 (75.8) | 442 (70.1) | 372 (66.3) |
Had the opportunity to discuss any concerns | 1684 (63.0) | 562 (67.2) | 454 (70.5) | 252 (39.9) | 416 (74.2) |
Made shared decisions about care | 1533 (57.4) | 451 (53.9) | 453 (70.3) | 272 (43.1) | 357 (63.6) |
Had the opportunity to discuss any preferences or requests | 1503 (56.3) | 465 (55.6) | 425 (66.0) | 208 (33.0) | 405 (72.2) |
Infrastructure (strongly agree/agree) | | | | | |
Facility had adequate electricity | 2370 (88.7) | 812 (97.1) | 628 (97.5) | 529 (83.8) | 401 (71.5) |
Facility had adequate cleanliness | 2241 (83.9) | 621 (74.3) | 623 (96.7) | 500 (79.2) | 497 (88.6) |
Facility had adequate water | 2190 (81.9) | 631 (75.5) | 599 (93.0) | 555 (88.0) | 405 (72.2) |