Table 3

Adapted Santana framework incorporating additional themes from the empirical evidence (presented in bold text)

Structure	Process	Outcome
S1. Creating a PCC culture subdomain S1a. Core values and philosophy of the organisation S1b. Establishing operational definition of PCC S2. Co- designing the development and implementation of educational programs Standardised PCC training in all healthcare professional programs Training in holistic perception of human organism Training for non-clinical staff in providing compassionate and co-ordinated PCC S3. Co- designing the development and implementation of health promotion and prevention programs S3a. Collaboration and empowerment of patients, communities and organisations in design of programs S4. Supporting a workforce committed to PCC S4a. Ensure resources for staff to practice PCC S4b. Ensure strong team leadership around PCC S5. Providing a supportive and accommodating PCC environment S5a. Designing healthcare facilities and services promoting PCC S5b. Integrating organisation-wide services promoting PCC S6. Developing and integrating structures to support health information technology Common e-health platform for health information exchange across providers and patients S7. Creating structures to measure and monitor PCC performance Co-design and develop framework for measurement, monitoring and evaluation S.8 Structuring service organisation to enable continuity of care and patient navigation S8a. Simplification of care pathways to ease patient navigation S8b. Appointment system structured to allow patients to see same professionals over time S8c. Structures enabling flexibility in service delivery and care practice. S8d. Establishing cooperation pathways across specialisms and institutions	P1. Cultivating communication P1a. Listening to patients P1b. Sharing information P1c. Discussing care plans with patients P2. Respectful and compassionate care P2a. Being responsive to preferences, needs and values P2b. Providing supportive care P2c. Promoting continuation of normality and self-identity Support for participating in regular personal life activities Providing meaningful activities for inpatients P3. Engaging patients in managing their care Co-designing care plans with patients P4. Integration of care Communication and information sharing for coordination and continuity of care across the continuum of care Between healthcare providers Referrals to specialist Discharge communication Providing access to information and resources Cooperation across specialisms and institutions P5. Family and friends’ involvement and support P5a. Involving family/friends in information-sharing and decision-making P5b. Addressing the needs of family/friends	O1. Access to care O1a. Timely access to care Components O1b. Care availability O1c. Financial burden O2. Patient-Reported Outcomes (PROs) O2a. Patient-Reported Outcomes Measures (PROMs) O2b. Patient-Reported Experiences (PREMs) O2c.Patient-Reported Adverse Outcomes (PRAOs)

Structure

Process

Outcome

S1. Creating a PCC culture subdomain
S1a. Core values and philosophy of the organisation
S1b. Establishing operational definition of PCC
S2. Co- designing the development and implementation of educational programs
Standardised PCC training in all healthcare professional programs

Training in holistic perception of human organism
Training for non-clinical staff in providing compassionate and co-ordinated PCC

S3. Co- designing the development and implementation of health promotion and prevention programs
S3a. Collaboration and empowerment of patients, communities and organisations in design of programs
S4. Supporting a workforce committed to PCC
S4a. Ensure resources for staff to practice PCC
S4b. Ensure strong team leadership around PCC
S5. Providing a supportive and accommodating PCC environment
S5a. Designing healthcare facilities and services promoting PCC
S5b. Integrating organisation-wide services promoting PCC
S6. Developing and integrating structures to support health information technology
Common e-health platform for health information exchange across providers and patients
S7. Creating structures to measure and monitor PCC performance
Co-design and develop framework for measurement, monitoring and evaluation
S.8 Structuring service organisation to enable continuity of care and patient navigation
S8a. Simplification of care pathways to ease patient navigation
S8b. Appointment system structured to allow patients to see same professionals over time
S8c. Structures enabling flexibility in service delivery and care practice.
S8d. Establishing cooperation pathways across specialisms and institutions

P1. Cultivating communication
P1a. Listening to patients
P1b. Sharing information
P1c. Discussing care plans with patients
P2. Respectful and compassionate care
P2a. Being responsive to preferences, needs and values
P2b. Providing supportive care
P2c. Promoting continuation of normality and self-identity

Support for participating in regular personal life activities
Providing meaningful activities for inpatients

P3. Engaging patients in managing their care
Co-designing care plans with patients

P4. Integration of care
Communication and information sharing for coordination and continuity of care across the continuum of care

Between healthcare providers
Referrals to specialist
Discharge communication
Providing access to information and resources
Cooperation across specialisms and institutions

P5. Family and friends’ involvement and support
P5a. Involving family/friends in information-sharing and decision-making
P5b. Addressing the needs of family/friends

O1. Access to care
O1a. Timely access to care Components
O1b. Care availability
O1c. Financial burden
O2. Patient-Reported Outcomes (PROs)
O2a. Patient-Reported Outcomes Measures (PROMs)
O2b. Patient-Reported Experiences (PREMs)
O2c.Patient-Reported Adverse Outcomes (PRAOs)