Organisational practices
| Organisational practices | Definitions |
| Communication and feedback | The extent to which, and how, staff are informed about policy reform processes. |
| Management styles | Authoritarian (most negative), consultative or participatory (best practice) management. |
| Participation in decision-making | To what extent employees across the system are involved in decision making. |
| Commitment | The extent to which employees support the reform. |