Table 3

Herzberg’s two-factor theory showing key components* of motivational and hygiene factors

Job dissatisfaction is influenced by absence of hygiene factorsJob satisfaction is influenced by presence of motivation factors
  • Working conditions

  • Relationship with co-workers

  • National/organisational policies, rules and culture

  • Quality of supervision or leadership

  • Base wage, salary

  • Security

  • Achievement

  • Recognition

  • Responsibility

  • Interesting work

  • Advancement or promotion

  • Personal growth

  • *This list and categories are not intended to be exhaustive.