Patient characteristics and descriptive outcome data
| Before introduction of the intervention | After introduction of the intervention | Total | |
| Total number of documented patient–physician contacts | 1586 | 722 | 2308 |
| Mean age (SD; range) | 28.47 (11.95; 1–95) | 29.2 (14.68; 1–95) | 28.6 (12.93; 1–95) |
| % (n/N); missing | |||
| Female sex | 28.1 (380/1351); 235 | 36.0 (232/645); 77 | 30.7 (612/1996); 312 |
| Suffering from one or several severe diseases | 21.1 (321/1519); 67 | 27.0 (187/695); 27 | 22.9 (508/2214); 94 |
| General condition (%, n) | |||
| Good/very good | 67.0 (1037/1547); 39 | 71.7 (500/697); 25 | 68.5 (1537/2244); 64 |
| Moderate | 27.3 (422/1547); 39 | 24.1 (168/697); 25 | 26.3 (590/2244); 64 |
| Bad/very bad | 5.7 (88/1547); 39 | 4.2 (29/697); 25 | 5.2 (117/2244); 64 |
| Patients on long-term medication (%, n) | 19.2 (158/825); 761 | 25.2 (117/464); 258 | 21.3 (275/1289); 1019 |
| Communication barrier (it was possible to obtain the necessary medical information during the consultation) | |||
| Agree/totally agree | 54.3 (848/1561); 25 | 72.4 (506/699); 23 | 59.9 (1354/2260); 48 |
| Partly agree | 37.4 (584/1561); 25 | 22.0 (154/699); 23 | 32.7 (738/2260); 48 |
| Disagree/totally disagree | 8.1 (127/1561); 25 | 5.6 (39/699); 23 | 7.3 (166/2260); 48 |
| Patient–physician contacts with PHR (%,n) | 6.8 (106/1553); 33 | 70.7 (500/707); 15 | 26.8 (606/2260); 48 |
| Patient–physician contacts with any written medical information available % (n) | 19.9 (296/1489); 97 | 50.7 (352/694); 28 | 29.7 (648/2183); 125 |
| Patient–physician contacts with missing important information % (n) | 80.8 (1087/1346); 240 | 81.9 (501/612); 110 | 81.1 (1588/1958); 350 |
| Satisfaction with the available information (%,n) | |||
| Satisfied (information rated very good/good/moderate) | 87.5 (1297/1482); 104 | 90.4 (632/699); 23 | 88.4 (1929/2181); 127 |
| Dissatisfied (information rated very bad/bad) | 12.5 (185/1482); 104 | 9.6 (67/699); 23 | 11.6 (252/2181); 127 |
PHR, patient-held health record; n, number.