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Quality improvement. Process improvement. Lean safety principles and waste reduction. Learning from defects. Root cause analysis. Failure mode and effects analysis. Proactive risk assessment. Leadership engagement. Quality improvement in complex systems. Quality indicators.
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Framework of infection control. Infection prevention teams. Antibiotic control and stewardship. Infection control strategies. Data collection for surgical site infections.
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Care coordination and handoffs. Institutional safety and operational reports. Data presentation for executive committees. Physician engagement strategies. Talking to physicians about performance. Fundamentals of physician leadership.
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