Table 1

Nurses’ additional tasks under integrated chronic disease management

Additional taskDescription
Appointment schedulingNurse sets date for the patient’s next appointment.
Preappointment retrieval of patients’ recordsPatient files to be retrieved prior to a patient’s appointment. This is often done by nurses due to shortages in clerical staff.
Predispensing of chronic medicationPrior preparation of patient’s medication before the appointment.
Managing a separate queue for patients with chronic diseaseA separate vital signs station* and a designated consultation room for patients with chronic disease, both staffed by nurses.
  • *The vital signs station, mostly located at the reception in view of other patients, is where a nurse measures blood pressure, temperature, pulse and weight for each patient attending the clinic.