Available data elements in Service Provision Assessments (SPA) and Service Availability and Readiness Assessments (SARA) to assess WHO’s Quality of Care (QoC) Framework domains by type of service
| WHO QoC Framework | Types of Services | SPA/SARA | ||||||
| Dimensions | Domains | FP | ANC | PMTCT | Delivery | Newborn | Data elements | Concepts |
| Experience of care | Effective communication | Ο | Ο | — | — | — | Knowledge | Patient experience |
| Ο | Ο | — | — | — | Adequate explanations | |||
| Respect and dignity | Ο | Ο | — | — | — | Privacy | ||
| Ο | Ο | — | — | — | Respectful treatment | |||
| Ο | Ο | — | — | — | Satisfaction with facility infrastructure | |||
| Ο | Ο | — | — | — | User fees | |||
| Emotional support | Ο | Ο | — | — | — | Trust to confide in staff | ||
| Cross-cutting (experience and provision of care) | Essential physical resources | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Service availability | Availability and readiness |
| Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Infrastructure | |||
| Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Equipment | |||
| Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Standard precautions | |||
| Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Medicines | |||
| n/a | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Diagnostics | |||
| Competent and motivated human resources | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Staff training | ||
| Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Ο ◆ | Guidelines displayed | |||
| — | — | — | — | — | Staff motivation | |||
| Provision of care | Evidence-based practices for routine care and management of complications | Ο | Ο | — | — | — | Counselling | Provider practices |
| Ο | Ο | — | — | — | History taking and examination | |||
| Ο | Ο | — | — | — | Testing and diagnosis | |||
| Ο | Ο | — | — | — | Prophylaxis | |||
| n/a | Ο | — | — | — | Treatment | |||
| Functional referral systems | — | — | — | Ο ◆ | — | Referral | ||
| Actionable information systems | Ο | Ο | Ο | Ο | Ο | System in place | Information systems | |
| — | — | — | — | — | Data used for decision-making | |||
Presence of a circle and/or diamond denotes that SPA and/or SARA, respectively, have ≥1 question that measures ≥1 component of the QoC domain.
O, SPA; ◆, SARA; —, not covered by SPA or SARA; n/a, not applicable to service; ANC, antenatal care; FP, family planning; PMTCT, prevention of mother-to-child transmission of HIV infection.