Quality gaps identified during quarterly quality management meetings and their closure rates
| Nature of quality gap | Gaps identified n | Gaps closed n (% of gap identified) |
| Physical resources | 161 | 41 (25.5) |
| Infrastructure | 95 | 23 (24.2) |
| Functional equipment | 26 | 7 (26.9) |
| Supplies and consumables | 40 | 11 (27.5) |
| Provision of care | 117 | 42 (35.9) |
| Clinical care | 63 | 21 (33.3) |
| Routine intrapartum and postnatal care of mother | 29 | 7 (24.1) |
| Routine postnatal care of baby | 34 | 14 (41.2) |
| Referral care | 54 | 21 (38.9) |
| Detection and management of complications in mother | 22 | 7 (31.8) |
| Detection and management of complications in baby | 9 | 4 (44.4) |
| Timely referral and prereferral stabilisation | 16 | 8 (50) |
| Communication and feedback from referring unit | 6 | 1 (16.7) |
| Provider accompanying the family | 1 | 1 (100) |
| Actionable information system | 89 | 35 (39.3) |
| Skills of health providers | 72 | 28 (38.9) |
| Experience of care | 20 | 4 (20.0) |
| Human resources | 11 | 1 (9.1) |
| Others (disbursement of JSY money, utilisation of JSSK funds, etc) | 9 | 6 (66.7) |
| Total | 479 | 157 (32.8) |
Values expressed as n or n (%).
JSSK, Janani Shishu Suraksha Karyakaram (Government of India’s programme to provide free treatment, food and transport facility to mother and her infant in public facilities in India); JSY, Janani Suraksha Yojana (conditional cash transfer scheme of Government of India).