Table 3

Revealed factors

Self-assessment of illnessSeverity of illness, or if the disease is a special disease.
Health literacyThe ability to understand basic health information and make appropriate decisions.
Facility designThe layout and complexity of the facility.
Service convenienceService procedure, waiting time or total time consumed for one visit.
OOP costOut-of-pocket cost per visit.
Medical staffThe attributes that involve medical staff, including their medical skill, seniority of the medical personnel or patient–doctor relationship.
DrugDrug variety and availability.
EquipmentThe availability of enough medical equipment, especially the advanced equipment.
Transportation convenienceTransportation time from home to the facility.
Self-evaluated clinical outcomesSelf-evaluated clinical outcomes such as effectiveness or efficacy of care.