Table 1

Frequency and percent of helpdesk messages by province

ProvinceFrequency
(number of messages)
Percent of messages
Eastern Cape19 4478.1
Free State11 7314.9
Gauteng57 40623.8
KwaZulu-Natal49 47220.5
Limpopo19 7858.2
Mpumalanga20 6608.6
Northern Cape28361.2
North West27 75511.5
Western Cape15 3986.4
Other*17 2257.1
Total241 715100
  • *Helpdesk messages labelled as ‘Other’ are helpdesk interactions from users who are subscribed to but not registered on MomConnect and therefore do not have a ‘home’ province.