Impact of framing on patient satisfaction—the simple specification
| (1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
| Lab fees | Drug fees | Registration fees | Clean | Wait time | Respect | Explain | Privacy | Staff time | Open hours | Trust | Overall | |
| Negative | −0.189 (0.002) | −0.116 (<0.001) | −0.020 (0.275) | −0.053 (<0.001) | −0.071 (<0.001) | −0.025 (<0.001) | −0.040 (<0.001) | −0.111 (<0.001) | −0.109 (<0.001) | −0.076 (<0.001) | −0.102 (<0.001) | −0.075 (<0.001) |
| Positive (control mean) | 0.886 | 0.892 | 0.942 | 0.930 | 0.918 | 0.986 | 0.974 | 0.888 | 0.965 | 0.974 | 0.988 | 0.949 |
| Observations (n) | 178 | 1004 | 784 | 2219 | 2219 | 2213 | 2204 | 2209 | 2219 | 2144 | 2193 | 19 586 |
| Missing values | 2 | 7 | 37 | 3 | 3 | 9 | 18 | 13 | 3 | 78 | 29 | 202 |
| Number of individuals who received the question | 180 | 1011 | 821 | 2222 | 2222 | 2222 | 2222 | 2222 | 2222 | 2222 | 2222 | 19 788 |
Dependent variable=1 if the patient responded favourably in stage 1 (ie, ‘agree’ on positively framed questions or ‘disagree’ on negatively framed questions), 0 otherwise. ‘Negative’ refers to a negatively framed item. ‘Positive’ refers to a positively framed item. The numbers reported below the coefficients are p values. The total patients asked each question differs because certain questions only applied to a subset of patients.