DHS leadership competencies23
| Competency | Description |
|---|---|
| 1. People management and empowerment | Must be able to manage and encourage people, optimise their outputs and effectively manage relationships in order to achieve organisational goals |
| 2. Problem solving and analysis | Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions |
| 3. Programme and project management | Must be able to plan, manage, monitor and evaluate specific activities in order to deliver the desired outputs |
| 4. Knowledge management | Must be able to promote the generation and sharing of new knowledge and learning in order to enhance the collective knowledge of an organisation |
| 5. Strategic capability and leadership | Must be able to provide a vision, set the direction for the organisation and inspire others in order to deliver on the organisational mandate |
| 6. Communication | Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcome |
| 7. Financial management | Must be able to compile and manage budgets, control cash flow, institute risk management and administer tender procurement processes in accordance with generally recognised financial practices in order to ensure achievement of strategic organisational objectives |
| 8. Change management | Must be able to initiate and support organisational transformation and change in order to implement new initiatives successfully and deliver on service delivery commitments |
| 9. Service delivery innovation | Must be able to explore and implement new ways of delivering services that contribute to the improvement of organisational processes to achieve organisational goals |
| 10. Client orientation and customer focus | Must be willing and able to deliver services effectively and efficiently in order to put the spirit of customer service into practice |
| 11. Honesty and integrity | Must be able to display and build the highest standards of ethical and moral conduct in order to promote confidence and trust in the public service |