Discussion
Previous publications by the WHO provided an overview of the self-reported changes in various aspects of healthcare services in countries across the world during the COVID-19 pandemic,27 28 and this study provides quantifiable evidence of the changes occurring in Malaysia. This study demonstrated that some indicators in the MCH services were adversely affected by the pandemic and the lockdowns that came with it. In contrast, some other indicators were resilient and not affected. The ANC, PNC, PNC 1 week, women’s health, contraception and child health indicators were susceptible to the implementation of the first lockdown by showing significant declines in level or trends of utilisation but recovered well towards pre-pandemic level after the first lockdown was lifted. The varying degrees of recovery of these indicators could be due to different post-lockdown emphases where services with more profound declines during the lockdown were given more attention for catch-up services. Subsequently, these indicators were briefly affected by the implementation of the second lockdown; however, the reduction during the following months was not sustained, and no significant reducing trend was observed afterwards. The DTaP and MMR immunisations were astonishingly resilient and unaffected by the implementation of lockdowns during the pandemic, where no significant reduction was observed throughout the study period.
The precipitous reduction in the utilisation of antenatal, postnatal and family planning services immediately following the lockdown measures was commonly seen across the world.17 18 27 29–40 Many studies identified fear of contracting the disease, lack of access to transportation, increased transportation cost and cost to purchase PPEs as the most described barriers to MCH services utilisation during this period,19 41–43 besides limited service availability during the crisis. Although the decreasing trend of Malaysia’s population birth rate throughout the study duration44 may partly explain the reduction in pregnancy-related services utilisation, a more acute interruption has caused abrupt changes in the utilisation level. Malaysia’s national lockdown had imposed the closure of schools and non-essential shops and restrictions on non-essential travel beyond a 10 km radius with a limited number of people allowed to travel in a vehicle.45 The general difficulty to travel created by the lockdown measures and fear of contracting COVID-19 reduced the demand for healthcare utilisation in these early months27 even though attending health appointments was considered as essential travel.
On the supply side, public healthcare facilities in Malaysia imposed various measures to decongest the healthcare facilities in curbing the local transmission of COVID-19 cases. These included compulsory fully appointment-based visits as opposed to the hybrid of appointment and walk-in system, rescheduling patients’ appointments to limit the number of crowds at a particular time in the facility, causing longer appointment intervals, and reducing appointment frequency, especially in the well-child clinic. More supply of medication or oral contraceptive pills were also given to patients, hence reducing visit frequency.25 A prioritisation may also have been given to a more acute service over presumed less essential monitoring services such as child growth and nutrition that constituted a large proportion of child health services, which may have caused the more profound declines in child health services. Some resource diversions, such as the deployment of manpower from primary to hospital care or COVID-19 crisis centres, also occurred during the pandemic period.25 The triaging of different health services in identifying prioritised services was one of the most common responses seen in most countries in managing service disruption due to COVID-19,27 and other studies had also identified services involving young children as the most affected as compared with other services.19 46 47 In a dual healthcare system like Malaysia, it is arguable that patients from the public sector were redirected to the private sector to compensate for the overstretched public sector facilities.25 However, the utilisation of private primary care clinics in Malaysia during the pandemic was also markedly reduced, as reported in media and other preliminary studies,48 49 indicating that utilisation was reduced nationally.
COVID-19 is arguably perceived as an opportunity to reduce unnecessary healthcare that existed before the pandemic, especially for young children.20 50 51 Malaysia’s under-5 mortality rate in the pandemic year 2020 (6.9) and 2021 (7.4) was notably lower than in the pre-pandemic year 2019 (7.7),52 53 even though child health services utilisation was reported to be greatly reduced during the pandemic period. This, however, does not conclude that the child health services provided in the pre-pandemic era were largely unnecessary, as distinguishing populations who have missed necessary care from those who have avoided unnecessary care requires sensitive and distinct analyses, with crucial adjustment for multiple potentially confounding factors.20
As for pregnancy-related services, Malaysia’s maternal mortality ratio showed an increasing trend: 21.1 in 2019, 24.9 in 2020 and 68.2 (including COVID-19 deaths) in 2021.52 53 Even after removing COVID-19-related cases, maternal deaths were still higher during the pandemic years when there were 128 deaths in 2021 and 117 deaths in 2020 compared with 103 deaths in 2019.52 53 The increasing maternal mortality during the COVID-19 pandemic was also seen across the globe, even in developed and high-income countries.54–57 In Malaysia, this phenomenon cannot be merely explained by the reduced utilisation of pregnancy-related services. Although there were significant reductions in utilisation of these services throughout the study period, high coverage for antenatal care services was maintained during the pandemic, where the estimated national antenatal coverage for new mothers attending clinics was 101.59% in 2021,3 and a national population survey in 2022 reported 98.1% mothers had at least four ANC visits.58 The reduced utilisation of pregnancy-related services also resonates with the reducing crude birth rate throughout the study period: 15.1 (2019), 14.5 (2020) and 13.5 (2021) per 1000 population.44 The increasing maternal mortality despite high coverage of antenatal care highlighted the importance of ensuring high-quality services during every point of care throughout the antenatal, intrapartum and postnatal period as the renowned strategies to reduce maternal mortality.59–61 This echoed The Lancet Global Health Commission and The United Nations Population Fund (UNFPA Malaysia) reports, which highlighted the suboptimal quality of care, instead of inadequate access, as the bigger barrier to improving health outcomes62 63 even in the absence of a pandemic. The presence of COVID-19 aggravated the situation where the quality of care is further jeopardised due to compromised inputs (eg, appropriate manpower, equipment and infrastructure) and processes (eg, appropriate examination, investigations and consultations) that are necessary for a good quality of care.64–67
Our study reported astonishing resilience in the DTaP and MMR indicators throughout the 18-month pandemic, although there was a sizeable decline in general child health services utilisation. This reflected the effectiveness of the MOH policies in maintaining the provision of immunisation at primary care clinics where infant immunisations were considered business-as-usual throughout the pandemic period. Globally, many countries had seen disruptions in routine immunisation coverage and services,14–16 with lower/middle-income countries suffering more than high-income countries,16 although some countries do report resilience,68 69 similar to our study findings. Several factors were identified as facilitators in maintaining routine vaccinations during the pandemic, including parents’ awareness of the importance of routine vaccinations and healthcare access, stakeholder education on routine vaccinations outweighing the risk of COVID-19, and adaptation of health facilities on COVID-19 safety measures that enable a safe environment for patients attending facilities.41 70 Infant immunisations were also more preserved during the COVID-19 pandemic as compared with older toddler immunisation,69 71 indicating that parents or guardians prioritised the vaccination of the infants.15
It is important to note that the national immunisation coverage for DTaP (booster) and MMR in 2020 was slightly reduced as compared with 2019, from 98.39% (2019) to 97.68% (2020) for DTaP and from 97.67% (2019) to 97.42% (2020) for MMR,5 6 although these figures surpass the WHO’s target of 85% immunisation coverage. Since our study only included MOH health clinics, reductions in infant immunisations may occur in other healthcare facilities in the country, such as private health clinics. Private healthcare facilities were more susceptible to a decline in vaccine delivery services during a pandemic as compared with publicly funded healthcare.16 Nevertheless, the majority of infant immunisation delivery in Malaysia occurred in public health facilities,3 which provide the service for free and are available throughout the nation, including mobile services for remote areas. This is consistent with other low/middle-income countries where the public sector accounted for 83%–99% of immunisation delivery in a country.72
The apparent reduction in essential healthcare services in the country calls for continuous monitoring of the long-term impacts of this reduced healthcare utilisation and better preparedness to reduce the compromise of essential health services in future health crises.20 Some of the evident policy responses to address the disruptions in essential healthcare utilisation during the pandemic include reconfiguration of primary healthcare delivery, investment in essential public health functions, and leveraging on digital tools and systems.73 74 Expanding home-based programmes and telemedicine use in primary care delivery will help to ensure continuity of high-quality care for all patients despite increasing pandemic burden.74–76 These strategies should be coupled with clear and straightforward public campaigns using multiple media platforms to urge people to seek medical care when needed and control over-exposure to news to alleviate fears of seeking care in society.77 All in all, these measures resonate with the call to strengthen primary healthcare and a whole-of-government and society approach in ensuring health system resilience.73
The findings from our study call for many future research and exploration. Studies to explore patient outcomes such as pregnancy complications, neonatal outcomes and young children morbidity may help to answer the question of what happened to our patients as the utilisation of primary care services reduced. The varying susceptibility of different MCH services during the pandemic period calls for investigation of barriers and facilitators to service resiliency, which will aid in improving the health system preparedness in the future. Rigorous qualitative explorations of patient factors influencing healthcare services uptake are also important to explain the varying utilisation across the services. Finally, distinguishing and addressing genuine unmet needs from unnecessary care is a complex but beneficial study area to be further explored.
Strengths and limitations
This study uses national-level data from all public health clinics in the country, obtained through manual submission to MOH Malaysia’s administrative database. This limits the capacity of the study to provide real-time analysis in the monitoring of MCH services utilisation throughout the pandemic period. There is a slight chance of under-reporting as our data covered 98.4% of the officially published total number of facilities. Those excluded facilities may have provided the services; however, the utilisation was not captured. This study did not include MCH utilisation data from non-MOH health clinics, such as the army or university clinics and private sectors, which contributed to about 5% of MCH primary care utilisation annually.3 We also did not include other potential independent variables in the analyses, such as curfew time, mobility, and COVID-19 incidence or mortality rate that may affect healthcare utilisation. Although we captured the changes in MCH services utilisation associated with the pandemic and lockdowns, other factors might have resulted in the observed changes. Our time-series study also could not account for further interventions after the second lockdown, such as the lifting of the second lockdown (March 2021) and the implementation of the third lockdown (June 2021), due to insufficient data points.78 Despite these limitations, continued monitoring and analysis of essential health services utilisation post-pandemic is crucial to ensure all components of the health systems are recovering on the right track.