Table of contents

Original research

• Does mobile renewal make health insurance more responsive to clients? A case study of the National Health Insurance Scheme in Ghana (26 December, 2023)

  Patricia Akweongo, Dominic Dormenyo Gadeka, Genevieve Aryeetey, Jemima Sumboh, Justice Moses K Aheto, Moses Aikins
• Making health insurance responsive to citizens: the management of members’ complaints by mutual health organisations in Kinshasa, Democratic Republic of Congo (4 September, 2023)

  Dosithee Ngo Bebe, Fulbert Nappa Kwilu, Arlette Mavila, Eric Musalu Mafuta, José Mobhe Mangalu, Nasreen S Jessani, Bart Criel
• The impact of informal patient navigation initiatives on patient empowerment and National Health Insurance responsiveness in Indonesia (15 November, 2022)

  Dinna Prapto Raharja, Retna Hanani, Fransiscus S Joyoadisumarta, Nasreen S Jessani, Inke Mathauer
• ‘We are the bridge’: an implementation research study of SEWA Shakti Kendras to improve community engagement in publicly funded health insurance in Gujarat, India (15 November, 2022)

  Susan Thomas, Sharmada Sivaram, Zubin Shroff, Ajay Mahal, Sapna Desai
• How can community participation strengthen a health insurance system? The case of health insurer’s user associations in Colombia (15 November, 2022)

  Mery Bolivar-Vargas, Eduardo Alfonso-Sierra, Janet Bonilla, Martha Herrera, Haydee Rodriguez, Manuela Villar-Uribe, Kerry Scott, Inke Mathauer
• The challenge of ensuring elderly people can access their health insurance entitlements: a mixed methods study on the Republic of Srpska’s Protector of Patients’ Health Insurance Entitlements (15 September, 2022)

  Stela Stojisavljević, Bosiljka Đikanović, Luka Vončina, Kerry Scott, Zubin Shroff, Dijana Manigoda, Savka Štrbac, Borut Bosančić, Inke Mathauer