Table 2

Emergent themes and subthemes

1. Illnesses have been caused by ‘bad behaviour’ and deserve blame, discouraging key populations from seeking health supportGetting what they deserve
Manifestations of stigma and discrimination
2. Equal access to healthcare is conditional on conforming to sexual normsAssumptions made about sexuality or sexual practices make them invisible
If you do not fit you do not get care
3. Perceptions that healthcare workers were ill-informed about needs of key populations, and personal attitudes impacted on their care deliveryCompromised professional medical standards, ethics of care and accountability Ignorance, religious views and personal opinions